FAQ
8 questions
How do I pay?
All app charges are billed through Shopify. We never bill you directly, and we never handle payment details such as card numbers.
Where can I find invoices or receipts?
App charges are included in your Shopify bill. Check the billing section of the Shopify admin.
How do I cancel or change plans?
To change plans, open Shopify’s plan selection page from each app’s screen. To cancel, use the same page or uninstall the app from the Shopify admin.
Is my data deleted when I uninstall?
Data each app saved is deleted after you uninstall. The timing and scope are stated in each app’s privacy policy — see all terms and policies.
Can I ask you to delete data without uninstalling?
Use the “Data deletion request” topic on the contact page and include your store URL. We will confirm that you own the store before acting.
Which languages is support available in?
Japanese and English.
When will I hear back?
Our expected response time is shown on the contact page.
Who is AmpTech?
See our company page.
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